Shipping Policy — Escolar Express

Last Updated: October 29, 2026

At Escolar Express, we are committed to providing a safe, transparent, and reliable shopping experience. This Shipping Policy outlines the terms and conditions governing the processing, shipment, and delivery of products purchased through our online store.

This policy applies to orders placed within Mexico.

1. Shipping Coverage and Costs

We offer free shipping on all products throughout Mexico, with no minimum purchase requirement.

Available shipping methods are determined based on product characteristics and the delivery address. Relevant shipping information is provided during checkout.

2. Order Processing

Orders are typically processed within 1 to 3 business days following purchase confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

If an order requires additional preparation time, we will notify the customer of the applicable conditions.

3. Estimated Delivery Times

The estimated shipping transit time is 1 to 3 business days after dispatch, depending on the destination, product characteristics, and available shipping services.

This timeframe is separate from the order processing period.

Delivery times are estimates and may vary due to logistical circumstances, weather conditions, carrier availability, or other extraordinary events.

Where applicable, estimated delivery information will be provided during checkout.

4. Shipping Confirmation and Tracking

Once an order has been dispatched, a shipping notification will be sent to the email address provided at checkout.

When supported by the shipping carrier, this notification will include a tracking number and instructions for monitoring the shipment's progress.

Customers may contact our customer support team with any questions regarding their order's shipping status.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including street name, building number, neighborhood, postal code, city, state, and any additional delivery instructions when necessary.

If an error is identified in the shipping address, we recommend contacting Escolar Express as soon as possible to request a correction.

Address modifications are subject to the order's processing status and the shipping carrier's operational capabilities.

If delivery cannot be completed due to incorrect or incomplete address information, our team will work with the customer to determine the available alternatives.

6. Shipping Delays and Incidents

In the event of delays, logistical disruptions, or shipping-related incidents, Escolar Express will take reasonable steps to track the order and coordinate with the shipping carrier.

When we become aware of an issue affecting delivery, we will make reasonable efforts to promptly inform the customer and communicate the available options.

7. Receiving Products and Shipping Damage

We recommend inspecting the exterior condition of the package upon delivery.

If the packaging shows visible signs of damage, customers may document the condition with photographs and, whenever possible, notify the carrier or request that the incident be recorded.

If a product arrives damaged, incomplete, or in a condition different from what was expected, customers should contact our customer support team, providing the order number, a description of the issue, and photographic evidence whenever available.

Accepting delivery of a package does not waive the customer's right to report damage or defects discovered afterward.

Escolar Express will review each reported incident and arrange an appropriate resolution, which may include product replacement, return, or an applicable refund, in accordance with our Refund Policy and applicable laws.

8. Lost Packages or Unrecognized Deliveries

If an order is marked as delivered but has not been received by the customer, the customer should contact our support team to initiate an investigation with the shipping carrier.

We will review the tracking information and available delivery records to determine the appropriate next steps.

9. Customer Support

For questions regarding shipping, order tracking, deliveries, or shipping-related incidents, please contact us:

Escolar Express

• Email: info@escolarexpress.com

• Phone: +526624714857

• Address: Boulevard Morelos 329, Col. Sacramento Residencial, Hermosillo, Sonora, Mexico, Postal Code 83144.

For information regarding exchanges, returns, and refunds, please refer to our Refund Policy available on our website.